No No Hair Removal

WE did not order this product, but a box arrived in the mail yesterday. We called immediately, and were told it was charged to a credit card using our name and address, but it is not our credit card. We are in the process of trying to return it and also to find out how this could have been charged to our credit card. Has this happened to anyone else? If it were identify fraud, presumably nobody would have it sent to our address -- what's the point? But when we looked online, we saw that the company has successfully blocked most complaints from anyone seeing them. This is obviously a company that has something to hide. We will report them to the Federal Trade Commission. This is taking hours of our time (which is valuable) to try to fix the problem and we are very worried about why this happened.
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#435055 Review #435055 is a subjective opinion of poster.
Location
Gaithersburg, Maryland
Loss
$100

NO to the No! No!

Hated it, tried to send it back and no one conveniently answered my calls or emails for months to the point that I could no longer return it. When I did finally get ahold of them, they were extremely rude. A man named Richard. I would definitely not recommend them, their company or product to ANYONE unless I didn't like the person. No no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no no
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1 comment
#706325

I'm haveing the same problem trying to return mine. Been waiting 3 weeks now and it's way past 60 days now!

I want my money back and will never deal with this *** company and terrible customer service again !!! Spread the news :(

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ID
#433801 Review #433801 is a subjective opinion of poster.
Product
No No Hair Removal Hair Remover
Loss
$400

Deceiving advertising

We thought the total cost for the NoNo was $104 which we were billed. There is no indication of the total cost of the unit is over $270. We saw a second and third billing on our credit card and called to find out the total cost. In reviewing your web site, it refers to a 3 pay which does not explain that the total cost will be in three monthly charges on our credit card. Had we known the cost was so expensive, We would not have purchased this item. You need to post the total cost in your advertising page. A very disappointed customer.
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2 comments
#771076

Very deceptive! You can't find out the price of the device without entering all of your information and putting one in your cart. Whenever I see this, I won't do it, but since a local radio personality has been pushing it, I went ahead. I did see a box come up that was triple the price and said "heck no" and exited the website. Imagine my surprise when my credit card was charged for two devices (I had viewed different colors) and they showed up on my front doorstep.

I called the company and told them that while I viewed their deceptive website, I did not process the order and that they fraudulently billed my credit card. I got the whole script about trying it for 60 days, blah, blah, blah and had to get very firm about sending me a return address label, which they did.

I finally received my refund, which was short $14.95. I called and was told that was the was the shipping cost for sending it out to me. I went through the whole story again about how I didn't order it in the first place, so I need my ALL of my money back. Jordan *382, was very polite and helpful...didn't give me all of the "song and dance" and said that this would go to accounting who reviews it in about 24 hours and should credit back my account. We'll see.

All in all, it's been a hassle that I don't need. If you really want one, go to Bed, Bath, and Beyond. NEVER trust a website that won't reveal the cost/information that you need without requiring that you enter your information. That's a BIG RED FLAG that I already knew about, but I went ahead because of the radio personality. I will be letting her know!

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#743824

Nice information, There is obviously a lot. Your points are very valuable and knowledgeable. Thanks for sharing this great blog with us.

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#422009 Review #422009 is a subjective opinion of poster.
Location
San Diego, California
Loss
$180
New Reviewer

Puchased the No No

I bought the No No last month on HSN. I figured it had been on the market for about 4 years, gotten rave reviews from so many magazines. I have always had my upper lip waxed. Well after using it regularly for about 2 weeks it left me with STUBBLE. It looked awful, like a had a bunch of little blackheads on my lip. Not at all what I wanted. I have to say that HSN was very easy to deal with and was given a full refund including shipping charges. However I read here that other women weren't so lucky
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#419965 Review #419965 is a subjective opinion of poster.
Product
No No Hair Removal Hair Remover
New Reviewer

No No Hair by Radiancy

Don't buy this product. It does not work...Period. Not at all. You go over and over the same area and might remove 1 out of 10 hairs if you're lucky. And they grow back over and over and over. THEY DON'T GO AWAY AT ALL. You end up being overcharged and never receive the full refund that is so clearly stated in the infomercials. TO SUM IT UP.....THIS PRODUCT IS GARBAGE AND UNLESS YOU WOULDN'T MIND THROWING $341.00, US funds, IN THE GARBAGE CAN then by all means send them your money. Please keep your money in your pocket. Don't donate it to this company.
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2 comments
#892393

I am so glad I read these comments. Yes they make it very easy to remove the unwanted hair. What a piece of ***

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#666097

I have had the NO NO for 2 years and this product DOES NOT WORK. I am very upset and lost all this money.

I use it everyday hoping that something would happen.

All it does is burn off fine hair if at all,any coarse hair's stays. So if you have stubble you are wasting your time and money.

On top of this there is a band and it broke and I had to buy a waranty for them to replace the NO NO.

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#417341 Review #417341 is a subjective opinion of poster.
Location
Dartmouth, Nova Scotia

Money scam

I Met someone on Afro romance in January she was from Philippines it turned out to be a BIG scam all she kept asking me is money and gifts and she made me believe she was poor and sick she always tried to make me feel sorry for her self. The pictures that she send me of her self was not her it was a picture stolen from another person.She always told me how much she loved me and she always called me "Love or Honey"A big scam so I warn all the Men out their don't ever visit the sight I learned the Hard way.
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#410613 Review #410613 is a subjective opinion of poster.
New Reviewer

Nono is a no show!!!!!!!!!

I purchase a Nono in April. Did not received my materal. They already charged my credit card. I called left a message and 3 e mail. No customer service agent answered or called back. Anybody have suggestion how to get in touch with them before I ask my credit card provider to cancel payment. The company have no customer service at all and it sees like it s a common problem with other people who bougth their product. Never received so cannot know if NONO work or not. This company is making a lost of publicity on TV and I think they can afford it wit the people they are ripping off.
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#406928 Review #406928 is a subjective opinion of poster.
Loss
$345

Waste of money

Don't waste you're money on this even with the one year warranty. Every time you have a problem with this product, you have to pay for the shipping back; it cost me $10. I have sent it back once already because the battery would not charge; and received a "new" one that's power button is extremely difficult to turn off and on. When talking to customer service, they stated that they were aware of the problem, yet I would still have to pay for the shipping to have it fixed a second time. If I would have known in advance that this company knew of the technical problems and would still charge me to have it repaired, I would never have invested close to $400. The worst part is, the product doesn't even work well at removing hair in the first place :(
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1 comment
#698540

I had trouble with my NoNo product - called customer service

they indicated that the

thermicon tips needed to be replaced. Today I received Thermicon tips - Tried one immediately - product did not work so I tried to call CS could not get past their automated system to talk to a live person. I want to return the Thermicon tips but need a Return Authorization No or my return would not be valid. Lots of luck getting to a person.

Would not buy this product ever again nor would I recommend the product to anyone. Very frustrated.

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ID
#381301 Review #381301 is a subjective opinion of poster.
Location
New York, New York
Service
No No Hair Removal Shipping Service
Loss
$375
New Reviewer

Update by user Apr 13, 2012

After one month my complaint got zero responses from PissedConsumer readers. I did, however, pass it along to Consumer Reports hoping that their audience would be more interested.

Original review posted by user Mar 13, 2012
I decided to check them out before buying the product, and what a surprise. This outfit...
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11 comments
#891173

thank you . stopped me from buying a bad product!

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#304476 Review #304476 is a subjective opinion of poster.
Location
Washington, District Of Columbia
New Reviewer

NoNo by Radiancy

Simply put, this product just doesn't work. Don't waste your money. It doesn't even leave your legs smooth, much less remove hair permanently. I used it as directed, religiously for six months. It's a scam. You have to keep purchasing these polishing discs in order to even get hair completely removed and each on only works about once or twice, so even after you overpay for the device, your stuck repurchasing the discs forever. And they're customer service sucks. They were supposed to bill me in three installments, but instead billed me twice in one month. Awful!
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7 comments
#1396935

I'm glad I read this because I was considering buying this product.

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#1396514

Agreed

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#792859

I agree with everyone here. I can't believe the thing is still on the market.

You have to use the buffing pads to even get close to smooth skin...but the good news is you get a good workout doing that LOL. You're much better off just waxing, or even shaving.

At least with waxing your hair really does come in softer and sparser. With this *** contraption all you get is burnt hair.

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#791880

My experience, as well.

I'm amazed there are so few similar complaints, though my experience years back )when I purchased NoNo, got in touch with the company and looked on line to see what other customers were saying) was that every comment issued about NoNo appeared like cookie cutter, positive repeats of each other, all overriding any negative comments.

They also point the finger back to the user as being faulty.

Perhaps it WAS me. Or perhaps I had the only one that didn't work (it lite up, burned a few surface hairs, & made an impressive noise to sound like it was doing something, but the percentage of any noticeable effectiveness was down below 10%).

It was just SOOOOO obvious the amount of searches I made, & the amount of repeat claims for the product's effectiveness, & user faultiness was a sham - like they payed a few people to keep writing tons of good reviews to discount the real ones AND submit them under as many various titles they'd have ALL title searches (negative & positive) covered.

I'm amazed they're still in business pulling off this scam, though I must say because of this experience I'm much more cautious about quickly grabbing up these new gizmos, & more aware of false customer account postings (I suppose that's good for something).

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#358705

i hate hate hate the nono.after using it 7 times,totally messed up my face.wont reccomend anyone to use it on face.now all that area where i used it,its full off of acne,and i just dont know how to get my normal face back.

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#357182

Hi no!no! customer!Your issue has been brought to our attention and we are so sorry your experience with no!no!

has been less than satisfactory. We would like the opportunity to change that!Customer service is our top priority, so please send us an email to NoNoCares@***.com explaining your situation. Make sure to include your first and last name or order number and a number where we can reach you so that we can access your account. Also, please put “Complaints Board no!no!

Customer” in the subject line.Our first goal is happy customers so we look forward to hearing from you and working with you to make this happen!Thank you.The no!no! team

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#599365
@PissedConsumer357182

You guys from the NoNo Team should offer better customer service to your clients, instead of ripping them off. I will never buy anything from your company!

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ID
#267226 Review #267226 is a subjective opinion of poster.
Location
Dallas, Texas
Product
No No Hair Removal Hair Remover